For a long time now, passengers have been exploited by taxi-operators. This exploitation occurs in various ways: A taxi-conductor might deliberately refuse to return the right amount of change (or balance) to a passenger, taxi-operators (drivers and conductors) often take advantage of traffic jams to hike the taxi-fare and sometimes overload the vehicle (beyond the required 14 passengers) making the entire journey cramped and uncomfortable for passengers who paid for one seat.
Lately, due